FAQs

1. What payment methods do you accept?
We accept credit/debit cards and cash on delivery.

2. Can I cancel my order after placing it?
Orders can be canceled within 12 hours of placement if they haven't been processed or shipped.

3. How do I know if my order has been confirmed?
You’ll receive a confirmation email or SMS once your order is placed.

4. Can I change my shipping address after placing an order?Contact us as soon as possible. If the order hasn’t been shipped, we’ll do our best to update the address.

5. Do you ship across Egypt?
Yes, we deliver nationwide within Egypt.

6. How long does shipping take?
Orders are processed and delivered within 14 business days.

7. How much does delivery cost?
Shipping fees vary by location and will be shown at checkout.

8. What happens if my order is delayed?Delays may happen during holidays, sales, or due to unforeseen circumstances. We’ll keep you updated.

9. Can I return or exchange a product?
Yes, you may return or exchange your item within 14 days of receiving your order, provided it is unworn, unwashed, and in its original condition with tags and packaging intact. Yet, final sale or discounted items are noteligible for return or exchange.

10. Can I return final sale or discounted items?

Unfortunately, no. Final sale or discounted items are not eligible for return or exchange.

11. What if I receive a damaged or incorrect item?
Please hand it back to the courier immediately and let us know; we’ll replace it at no extra cost.

12. Do you accept returns on discounted items?

Items on sale or marked as final sale are not eligible for returns or exchanges.

13. How should I wash my jeans?
For the first wash, it’s best to wash your jeans alone to prevent color transfer. Use cold water, turn them inside out, and avoid bleach.

14. How should I wash my t-shirts and tops?

Wash your t-shirts and tops inside out with cold water, using a gentle detergent. Avoid bleach and air dry to keep colors vibrant and fabric fresh.